30-day requests
Request an eligible return within 30 days after your order is delivered.
Purchase protection
Returns & Warranty
Clear next steps for returns, damaged shipments, defective products, and manufacturer warranty claims.
Resalable condition
Items should be unused, uninstalled, complete, and returned with their original packaging.
Warranty support
We help you find the manufacturer’s warranty path for eligible defective products.
Return process
Four straightforward steps
Please request authorization before sending a product back. This helps route your return correctly and prevents delays.
Request a return
Contact us with your order number, the item you want to return, and the reason for the request.
Receive instructions
Wait for return authorization and the correct return address before sending the product.
Pack the item
Use the original packaging when possible and include all manuals, hardware, accessories, and components.
Inspection & refund
After the return is delivered, we inspect it and send an update about refund approval and timing.
Eligible returns
- Return requested within 30 days of delivery
- Unused, uninstalled, and in resalable condition
- Original packaging, manuals, accessories, and hardware included
- Return authorization received before shipment
- Proof of purchase or Twin Horizon order number available
Special conditions
Installed, used, altered, made-to-order, clearance, electrical, hazardous, or opened sealed products may be non-returnable or subject to additional review. Freight items and products with fuel, oil, or other fluids require special instructions.
Manufacturer warranty coverage varies by brand and product. Warranty approval, repair, replacement, and labor coverage are determined by the manufacturer’s terms.
Common questions
Returns FAQ
Answers about eligibility, shipping costs, refunds, damaged orders, and warranty support.